Shipping Policy

Effective Date: October 17, 2026

This Shipping Policy is issued by PETTS MUEBLERÍA, S.A. DE C.V., the official operator of the home organization e-commerce platform available at www.pettsmuebleriamex.com. As a brand dedicated to delivering accessible, practical home and wardrobe storage solutions to every family across Mexico, we design all our shipping processes to ensure your Electronics Organizer Bags, Compression Packing Cubes, Underbed Storage Bins, Drawer Dividers and other ordered organization products arrive at your door in perfect condition, within clear, transparent timelines that match your expectations. This policy outlines all rules related to order processing, delivery timelines, shipping fees, tracking updates, and delivery related liabilities for all purchases made on our website. By completing checkout and submitting any order on our platform, you fully acknowledge and agree to all terms specified in this Shipping Policy.

1. Order Processing Timeline

All orders placed on our platform will enter our official processing queue immediately after your payment is fully confirmed and approved. Our warehouse team completes standard order processing, which includes quality inspection for your selected storage products, secure protective packaging, and pre-dispatch document verification, within 1 to 3 business days (Monday to Friday, excluding official Mexican public holidays and non-work weekends). We reserve the right to extend processing timelines slightly during major promotional events, seasonal peak sales periods or unexpected high order volume surges, and we will send you a timely email notification via your provided contact address if any order processing delay longer than 3 business days occurs.

For all custom or special request orders, including personalized size selections for our Extra Long Underbed Storage Boxes or custom combination sets of Adjustable Drawer Dividers, additional 2 to 4 business days may be required for pre-dispatch preparation, and we will confirm this extended processing timeline with you via email before we proceed to finalize your order.

2. Domestic Shipping Coverage and Delivery Timelines

We currently provide shipping services to all valid physical addresses across Mexico, excluding remote restricted areas that are inaccessible to our partnered courier networks. Our standard domestic shipping services are divided into two tiers for you to select at checkout:

• ‌Standard Ground Shipping‌: This cost-effective shipping option applies to all wardrobe bags, underbed storage containers, travel packing organizers and drawer divider orders. The estimated delivery timeline ranges from 5 to 12 business days after your order leaves our warehouse, calculated based on the distance between our Puebla distribution center and your specified shipping address. For locations within the Puebla metropolitan area, standard shipping orders typically arrive within 3 to 5 business days.
• ‌Expedited Express Shipping‌: For customers who need their storage products urgently, we offer an expedited shipping option that delivers orders to most major Mexican cities including Mexico City, Guadalajara, Monterrey and Cancun within 2 to 5 business days after dispatch. This premium service is prioritized by our courier partners, with dedicated priority handling to reduce transit time as much as possible.

Please note that all estimated delivery timelines are reference values only, calculated under normal operational circumstances. Actual delivery dates may be affected by uncontrollable factors such as extreme weather events, local courier service disruptions, public health emergencies or custom procedure delays for special cross-region shipments, and we will not be liable for any extended delivery times caused by these force majeure circumstances.

3. Shipping Fee Rules

We have designed a transparent, tiered shipping fee structure for all orders to help you reduce unnecessary delivery costs:

• All orders with a total cart value over 120 EUR automatically qualify for free standard ground shipping across all eligible domestic addresses in Mexico. No minimum additional purchase is required to unlock this free shipping benefit.
• For orders with a total value below 120 EUR, a flat rate standard shipping fee of 8 EUR will be applied at checkout, no matter the size or weight of your selected home storage products, as long as the parcel meets our standard courier packaging requirements.
• If you choose the expedited express shipping option at checkout, a calculated expedited fee ranging from 12 EUR to 22 EUR will be displayed to you before you complete payment, with the exact amount determined by your shipping destination distance and the total weight of your order.

All shipping fees are non-refundable after your order has been dispatched from our warehouse, even if you later initiate a product return that meets the requirements outlined in our official Refund and Returns Policy. We do not offer free return shipping for standard personal preference returns, and we will only cover return shipping costs for returns caused by our confirmed order fulfillment errors or product quality defects.

4. Order Tracking and Delivery Updates

As soon as your order is dispatched from our Puebla warehouse, we will send you a full shipping confirmation email that includes your unique courier tracking number, along with a direct link to the official courier tracking page. You can use this tracking number to check real-time transit status, current parcel location and estimated arrival time at any time on the courier’s official platform. We will also send proactive SMS or email notifications to your provided contact information when your parcel is out for delivery, and when it has been successfully delivered to your specified address.

If your tracking page shows that your parcel has been marked as delivered but you have not received the package, please contact our customer support team within 7 calendar days from the marked delivery date. Our team will initiate a formal investigation with the courier partner on your behalf. We will not take responsibility for lost parcels if you do not notify us of the non-delivery situation more than 30 calendar days after your order has been dispatched.

5. Delivery Protocols and Special Circumstance Handling

All parcels require a signature confirmation upon successful delivery. We recommend you or a trusted designated recipient be present at the shipping address during the estimated delivery window to receive your parcel and inspect the outer packaging for any obvious signs of damage before signing for receipt. If you find that the outer packaging of your order is severely dented, torn or water soaked, you have the right to refuse the delivery and note the damage reason on the courier’s delivery slip, then contact our support team immediately, and we will arrange a free re-delivery or full resolution for you as quickly as possible.

If you miss a delivery attempt arranged by our courier partner, the courier will leave a delivery notification slip at your address with instructions to reschedule a second delivery, or arrange for you to pick up the parcel at the nearest local courier service point. Parcels that are left unclaimed for more than 15 calendar days at the courier pickup point will be returned back to our warehouse. In this scenario, you will be responsible for covering the original outbound shipping fee and the return logistics fee, before we can process a partial refund or arrange re-delivery of your order.

6. Contact Information

If you have any questions, concerns or special requests related to your order shipping status, delivery timeline or logistics arrangement, you can reach our dedicated shipping support team through the following official contact methods:

• Company Name: PETTS MUEBLERÍA, S.A. DE C.V.
• Website: www.pettsmuebleriamex.com
• Email Address: fluxk@pettsmuebleriamex.com
• Physical Address: Privada 18 A Sur 3302, Int. 2, Col. El Mirador, Puebla
• Contact Phone Number: +52 3318383561

Our support team will respond to all your shipping related inquiries within 2 business days. We reserve the right to modify and update the terms of this Shipping Policy at any time, and all adjustments will be posted on this corresponding page of our official website with a clearly updated effective date displayed at the top of the policy document.