PETTS MUEBLERÍA

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Privacy Policy

Effective Date: October 17, 2026

This Privacy Policy is issued by PETTS MUEBLERÍA, S.A. DE C.V. (“we”, “us”, “our”), the operator of the e-commerce website accessible via www.pettsmuebleriamex.com. This policy is designed to inform all users (“you”, “your”) of our website about how we collect, use, store, disclose and protect your personal information when you browse, shop and interact with our platform dedicated to practical home and wardrobe organization tools. We launched our brand with the mission to make tidy, stress-free home spaces accessible for every family across Mexico, no matter the size of their apartment, closet or budget, and we prioritize safeguarding your privacy while delivering the seamless, clutter-free lifestyle experience we are committed to providing. By accessing or using our website, you acknowledge that you have read, understood and agree to all terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our platform and services.

1. Information We Collect From You

We only collect information that is necessary to operate our e-commerce platform, fulfill your orders, improve our services and comply with applicable legal requirements. The categories of information we may process include:

1.1 Information You Provide Directly to Us

When you create an account, place an order, subscribe to our newsletter, submit a support inquiry, or interact with any feature on our website, you voluntarily share certain personal information with us, including but not limited to:

  • Full name, billing address, shipping address, and contact phone number, which we require to process your purchases, coordinate delivery of our home storage products ranging from compression packing cubes, underbed storage bins, drawer dividers to travel toiletry bags, and resolve any logistics issues that may arise during order fulfillment.
  • Email address, which we use to send order confirmations, shipping updates, respond to your questions about our products, and send optional promotional offers for our new arrivals and top-selling closet organizers if you have opted in to receive such communications.
  • Payment information, including credit card or debit card details, billing zip code, and payment transaction records. We do not store full sensitive payment card data on our own servers; all payment processing is handled through certified, PCI-DSS compliant third-party payment processors to ensure maximum security for your financial information.
  • Account credential information, such as your username and password, which you set when registering for a My Account profile on our site to save your favorite products, track past orders, and speed up future checkout processes.
  • Any voluntary information you choose to share with us, including product reviews, feedback on your tidying experience using our organization solutions, custom closet size specifications you provide to find matching organizers, or details shared in messages sent to our customer support team.

1.2 Information We Collect Automatically When You Use Our Website

As you browse www.pettsmuebleriamex.com, we automatically collect certain technical information through cookies, web beacons, and other similar tracking technologies to understand how you interact with our platform, optimize website performance, and deliver a more personalized shopping experience:

  • Device information, such as your IP address, browser type and version, operating system, language preference, screen resolution, and unique device identifiers.
  • Usage data, including the pages you view on our site, the links you click, the products you add to your cart or save to your wishlist, the time and duration of your visits, your search queries for specific organization products, and the referral sources that directed you to our website.
  • Cart and session data, such as items stored in your temporary shopping cart, which we retain across your browsing sessions so you do not lose your selected organizers when you return to our site at a later time.

2. How We Use Your Personal Information

All the information we collect is used for lawful, transparent purposes that are directly related to operating our e-commerce business and delivering the high-quality home organization services you expect from PETTS MUEBLERÍA, S.A. DE C.V. The primary use cases include:

  • ‌Order Processing and Fulfillment‌: We use your name, shipping address, contact number and payment details to confirm your purchase, process payment, arrange delivery of your selected storage products, send you real-time tracking updates, and coordinate returns or exchanges in accordance with our posted Refund and Returns Policy. Without this information, we are unable to complete your orders or deliver the clutter-free tidying experience our brand is built to provide.
  • ‌Website and Service Optimization‌: We analyze automatically collected usage data to identify technical bugs on our platform, improve page load speeds, optimize our product catalog layout, and create a more intuitive navigation experience that helps you easily find the exact home storage solutions that match your closet size, travel needs or household organization requirements.
  • ‌Personalized User Experience‌: We may use your browsing history, past purchase records and search preferences to make tailored product recommendations. For example, if you previously purchased an Airtight Underbed Storage Bin for moisture protection, we may suggest complementary products like Clear Vinyl Zippered Storage Bags or Adjustable Drawer Dividers that align with your organization needs. This personalization is designed to save you time browsing our wide range of products, so you can quickly find items that fit your unique home setup.
  • ‌Customer Support and Communication‌: We use your contact information to respond to your inquiries submitted through our Contact page, resolve post-purchase issues, inform you about product recalls or safety updates related to items you have purchased, and provide timely assistance if you encounter problems with checkout, account access or order tracking.
  • ‌Marketing and Promotional Outreach‌: With your explicit opt-in consent, we may use your email address to send you newsletters, exclusive deal announcements, notifications of new home sorter launches, and limited-time offers for our handpicked home storage solutions. You can unsubscribe from these marketing communications at any time, free of charge, by clicking the unsubscribe link at the bottom of every promotional email, or by sending a request to our dedicated contact email listed in this policy.
  • ‌Legal Compliance and Security Protection‌: We process your personal information as necessary to comply with applicable Mexican federal privacy laws, respond to valid legal requests from public authorities, enforce our Terms of Service, prevent fraudulent transactions, unauthorized account access, and other harmful activities that could threaten the security of our website, our users, or our business operations.

3. Sharing of Your Personal Information

We never sell, rent or trade your personal information to third parties for their independent marketing purposes. We only share your information with carefully selected third parties when it is strictly required to deliver our services, as outlined below:

  • ‌Trusted Service Providers‌: We share necessary information with third-party vendors that perform critical business functions on our behalf, including:
    • Logistics and courier partners, who receive your name, shipping address and contact phone number solely for the purpose of delivering your ordered products to your specified location across Mexico.
    • PCI-compliant payment processors, who handle all your payment transaction data securely to complete purchases, in full compliance with global financial data security standards.
    • Website hosting and IT service providers, who support the operation, maintenance and security of our e-commerce platform, and only process your data per our explicit written instructions.
    • Email service providers, who help us send order confirmations, customer support messages and optional marketing newsletters to you, and are prohibited from using your contact information for any other unrelated purposes.
      All of our service providers are bound by strict data protection agreements that require them to protect your personal information at the same level of security that we uphold, and they are not permitted to use or disclose your data for any purposes outside of the specific tasks they are contracted to complete for us.
  • ‌Legal and Regulatory Disclosures‌: We may disclose your personal information if required by law, or if we believe in good faith that such disclosure is necessary to comply with a court order, governmental investigation, or other valid legal process, or to protect the rights, property and safety of PETTS MUEBLERÍA, S.A. DE C.V., our website users, employees, or the general public.
  • ‌Business Transaction Transfers‌: In the event that we undergo a merger, acquisition, asset sale, or full or partial transfer of our business operations, your personal information may be transferred to the succeeding entity as part of the transaction. We will provide you with advance notice before your personal information is transferred to a new entity and becomes subject to a different privacy policy.

4. Data Storage and Security Measures

The personal information we collect from you is stored on secure, encrypted servers located in certified data centers that comply with international data security standards. We implement a comprehensive set of technical, administrative and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, destruction or accidental loss:

  • All sensitive data transmitted between your browser and our website is encrypted using industry-standard SSL/TLS technology, which scrambles your information during transit so it cannot be intercepted by unauthorized third parties.
  • We regularly perform security audits, system updates and vulnerability testing on our platform to identify and patch potential security gaps that could put your data at risk.
  • Our internal staff are only granted access to your personal information on a strict need-to-know basis, all employees handling user data receive regular privacy and security training, and we enforce multi-factor authentication protocols for all internal systems that store personal user data.
  • All payment processing operations are routed exclusively through PCI DSS Level 1 certified payment gateways, the highest available security standard for the payments industry, to eliminate the risk of your financial data being compromised.

While we take every feasible step to protect your personal information, no security system is completely invulnerable, and we cannot guarantee absolute, unbreakable security of your data. In the event of any personal data breach that poses a high risk to your rights and freedoms, we will notify you and the relevant Mexican data protection authority without undue delay, in full compliance with applicable legal requirements.

5. Your Rights Over Your Personal Information

Under applicable Mexican data protection laws and other relevant privacy regulations, you hold a set of clear, enforceable rights over the personal information we hold about you. You may exercise any of these rights at any time free of charge, by submitting a request to us using the contact details provided in Section 7 of this policy:

  • ‌Right of Access‌: You can request a full copy of all personal information we have collected and processed about you, including details of how we have used and shared your data since you started interacting with our website.
  • ‌Right of Rectification‌: If you find that any of your personal information stored on our platform is inaccurate, incomplete or outdated, you have the right to request that we correct or update that information immediately. For example, you can update your shipping address directly via your My Account profile, or contact us to adjust any misspelled contact details.
  • ‌Right to Erasure‌: You have the right to request that we delete all of your personal information from our systems, under circumstances including when the information is no longer necessary for the original purposes we collected it for, when you withdraw your consent to our processing, or when our processing of your data violates applicable legal provisions. We will comply with your erasure request promptly, except when we are required to retain certain information for legal accounting, tax reporting or dispute resolution purposes.
  • ‌Right to Restriction of Processing‌: You can request that we temporarily pause the processing of your personal information in scenarios such as when you contest the accuracy of your data, when you object to our lawful processing activities, or when we no longer need the data but you require it for legal claim purposes.
  • ‌Right to Data Portability‌: You can request to receive all the personal data you have provided to us in a structured, commonly used, machine-readable format, or request that we transfer this data directly to another data controller you specify, where technically feasible.
  • ‌Right to Object‌: You have the right to object to our processing of your personal information for direct marketing purposes at any time, without needing to provide any specific justification. You may also object to our processing activities that we carry out based on our legitimate interests, and we will halt such processing unless we can demonstrate compelling, legitimate legal grounds that override your objection and rights.
  • ‌Right to Withdraw Consent‌: For any processing activities of your personal information that you previously provided explicit consent for, you may withdraw that consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we completed before your withdrawal, and will not prevent us from processing your data to fulfill your active orders or comply with our other legal obligations.

We will respond to all valid user requests related to your privacy rights within a maximum of 15 business days from the date we receive your request and verify your identity to ensure the request is genuinely submitted by the rightful data subject. We will never charge you any fee for exercising your privacy rights, unless your request is manifestly excessive, repetitive or unfounded, in which case we may charge a reasonable administrative fee or refuse to act on the request.

6. Cookies and Third-Party Links

Our website uses cookies to enhance your browsing experience, remember your cart selections, and analyze website traffic patterns. Cookies are small text files that are stored on your device when you visit a website. The types of cookies we use include strictly necessary cookies that are required for the basic operation of our e-commerce platform, functional cookies that remember your preferences such as selected currency or previous product filters, and analytical cookies that help us understand how visitors interact with our site to improve our service quality. You can adjust your browser settings to refuse cookies, or alert you when cookies are being sent, but please note that disabling strictly necessary cookies may prevent core features of our website, such as checkout functionality, from working correctly.

Our website may contain links to external third-party websites, such as social media platforms, delivery partner portals or complementary product resources. Please note that we have no control over the privacy policies, content or data processing practices of these external sites. We encourage you to review the privacy policy of every website you visit after leaving www.pettsmuebleriamex.com, as we do not take any responsibility for the activities of these third-party platforms.

7. Contact Information

If you have any questions, concerns, complaints or requests related to this Privacy Policy, or wish to exercise any of your data subject rights outlined in this document, you may contact our data protection team using the following details:

  • Company Name: PETTS MUEBLERÍA, S.A. DE C.V.
  • Website: www.pettsmuebleriamex.com
  • Email Address: fluxk@pettsmuebleriamex.com
  • Physical Address: Privada 18 A Sur 3302, Int. 2, Col. El Mirador, Puebla
  • Contact Phone Number: +52 3318383561

We are committed to resolving all your privacy-related concerns in a timely and transparent manner. If you believe that our processing of your personal information has violated applicable privacy laws, you also have the right to submit a complaint to the relevant data protection authority in Mexico.

8. Updates to This Privacy Policy

We reserve the right to modify and update this Privacy Policy periodically to reflect changes in our business operations, new legal requirements, or updates to our website features. Whenever we make material changes to this policy, we will update the “Effective Date” at the top of this page, post the revised policy on this page of our website, and send a prominent notification to all registered users via email before the new changes go into effect. Your continued use of our website after the effective date of the revised Privacy Policy will be deemed as your acceptance of all updated terms. We encourage you to revisit this page on a regular basis to stay informed about how we protect your personal information.