Refund and Returns Policy

Effective Date: October 17, 2026

This Refund and Returns Policy is published by PETTS MUEBLERÍA, S.A. DE C.V., the operator of the home organization e-commerce website accessible via www.pettsmuebleriamex.com. We are dedicated to delivering high-quality wardrobe storage solutions, travel organizer bags, underbed storage units and drawer divider sets to every family across Mexico, and this policy is formulated to set clear, fair rules for all return and refund requests while explicitly prohibiting unapproved partial or full only-refund applications that do not include product return. By submitting an order, completing checkout and using any of our services, you fully acknowledge and agree to all terms outlined in this policy. If you do not agree with any clause of this policy, we respectfully ask you to refrain from placing orders on our platform.

1. Core Principle: No Unauthorized Only-Refund Requests Are Permitted

At PETTS MUEBLERÍA, S.A. DE C.V., we strictly enforce that all valid refund applications must be accompanied by the return of the purchased product, unless we explicitly notify you otherwise in written official communication. We do not approve any only-refund applications that request full or partial monetary compensation without sending back the corresponding ordered merchandise, as this practice causes unnecessary operational loss to our small business, undermines our ability to continue providing affordable, high-quality home storage products for all our customers, and violates the fair transaction principles that we uphold.

Unwarranted only-refund claims including but not limited to requests for compensation after you have fully received and kept our travel packing cubes, underbed storage bins or drawer organizers, fraudulently claimed missing shipments that are confirmed as delivered by official courier tracking records, or malicious low-quality feedback used to force us to issue refunds without product return, will be automatically rejected. Our customer support team has the full right to submit evidence of these invalid claims to relevant platform dispute resolution channels and Mexican local consumer protection authorities to protect our legitimate business rights.

2. Standard Return Eligibility

All home organization products sold on www.pettsmuebleriamex.com, including our compression packing cubes, hanging closet organizers, clear toiletry bags and fabric storage bins, are eligible for standard return within 30 calendar days from the date you receive the full order, in compliance with Mexican local consumer protection regulations. To qualify for a valid return, the product must be kept in original, unused condition, with all original packaging tags, user manuals and included accessories intact. Products that are stained, damaged by improper use, disassembled without authorization, or altered after delivery will not be eligible for return approval.

3. Complete Return and Refund Process

1. ‌Submit Formal Return Application‌: Before sending back any product, you must first submit a return request via the “My Account” page on our website, or send a clear application with your order number, product SKU and brief reason for return to our official contact email. Our customer support team will review your request within 2 business days, and send you a formal return authorization along with our designated local return address. We will not process any packages sent to addresses not specified in our official return authorization notification.
2. ‌Ship Back The Product‌: After you receive our return approval, you need to send the product back to our designated address within 14 calendar days. Please keep the courier tracking number and shipping receipt properly for follow-up inquiry, and we strongly recommend using a tracked, insured local courier service to avoid the risk of lost return parcels. For return requests caused by our product quality defects or order fulfillment errors, we will cover your standard return shipping cost and send you the corresponding shipping compensation after we successfully receive the returned product. For returns initiated due to personal preference changes, you will be responsible for covering the return shipping fee.
3. ‌Product Verification and Refund Processing‌: After our warehouse team receives your returned parcel, we will complete full inspection of the product condition within 3 business days. If the product passes our verification and meets all return eligibility requirements, we will process your full refund to your original payment method within 5 working days. The total arrival time of the refund will depend on the processing speed of your card issuing bank, which usually takes 7 to 15 additional business days to complete the fund transfer.

4. Exceptions and Special Cases

The only scenario where we may arrange a refund without requiring product return applies exclusively to eligible purchases with a unit price no more than 75 Mexican Pesos. For these low-value home storage products, our team reserves the full right to decide whether to issue a full refund without requiring product return, to save unnecessary logistics costs for both parties. This special exception is applicable on a case-by-case basis, and never constitutes a general authorization for customers to apply for only-refund for any other orders with higher product value.

If you receive a damaged, mis-shipped or defective product, you are still required to provide clear photo evidence of the product defect or shipping error, and we will arrange for the return process after confirming the issue, no only-refund request for these scenarios will be processed before we verify the returned product status.

5. Contact Information

If you have any questions about this Refund and Returns Policy, or need to submit a formal return application, you can reach our dedicated after-sales support team through the following official contact methods:

• Company Name: PETTS MUEBLERÍA, S.A. DE C.V.
• Website: www.pettsmuebleriamex.com
• Email Address: fluxk@pettsmuebleriamex.com
• Physical Address: Privada 18 A Sur 3302, Int. 2, Col. El Mirador, Puebla
• Contact Phone Number: +52 3318383561

We reserve the right to update and modify the terms of this return policy at any time. Any adjustments to the policy will be posted on this corresponding page of our official website, with the updated effective date clearly marked at the top of the document.