Terms of Service

Effective Date: October 17, 2026

These Terms of Service (the “Terms”) are a legally binding agreement between you, the user and purchaser of products on our platform, and PETTS MUEBLERÍA, S.A. DE C.V. (“we”, “us”, “our”), the registered operator of the e-commerce website accessible via www.pettsmuebleriamex.com. Our brand was founded in Mexico with the core mission to make tidy, stress-free home spaces accessible for every family across the country, no matter the size of their apartment, closet or budget, by providing high-quality, affordable home and wardrobe organization solutions ranging from compression packing cubes, underbed storage bins, drawer dividers, to travel luggage organizers. By accessing, browsing, registering an account, or completing any purchase on our website, you fully acknowledge that you have read, understood, and agreed to be bound by every clause outlined in these Terms, alongside all additional official policies linked on our platform including our Privacy Policy, Shipping Policy, and Refund and Returns Policy. If you do not agree with any provision of these Terms, you are strictly prohibited from using our website, making any orders, or interacting with any of our service features.

1. Platform Eligibility and User Account Registration

To use the full features of our e-commerce platform, you confirm that you are at least 18 years of age, or have reached the age of majority in your local jurisdiction, and hold the full legal capacity to enter into a binding purchase agreement under applicable Mexican federal laws. If you are accessing our platform on behalf of a minor, you take full legal responsibility for supervising their activity, and are liable for any purchases the minor makes under your account.

When you register for a user account on www.pettsmuebleriamex.com, you agree to provide accurate, current, complete and verifiable personal information including your full legal name, valid contact email, accurate shipping address and active contact phone number, and you commit to updating your account information promptly in your “My Account” dashboard to keep all details accurate for order processing and delivery purposes. You are fully responsible for maintaining the confidentiality of your account login credentials, including your username and password, and you accept full liability for all activities, transactions and actions that occur under your registered account. You must immediately notify our official support team if you detect any unauthorized access, account hacking or credential leakage, and we will not be held liable for any financial or informational loss caused by your failure to protect your account security.

We reserve the exclusive right to reject new account registrations, suspend existing accounts, or terminate user access to our platform at any time, without prior notice, if we determine that you have violated any clause of these Terms, provided false registration information, engaged in fraudulent transaction activities, or taken actions that harm the normal operation of our website and the legitimate rights of other users.

2. Product Information, Pricing and Order Acceptance

All home organization products displayed on our website, including but not limited to electronics organizer bags, airtight underbed storage bins, adjustable drawer dividers, compression packing cube sets, and hanging closet organizers, are described with as much accuracy as possible regarding product material, size, capacity, color and functional features. We take all reasonable steps to ensure that product photos, specification texts and descriptive content on our platform are consistent with the actual merchandise, but minor non-substantial discrepancies between online display and delivered products, caused by screen color calibration differences, manual measurement tolerance of 1-2 centimeters, or slight process upgrades for better product performance, will not be treated as product quality defects, to the full extent permitted by applicable law.

All product prices displayed on our website are denominated in Euros, and include applicable Mexican value-added tax (VAT) unless explicitly marked otherwise, but do not include applicable shipping fees or possible customs duties for special cross-region remote delivery addresses, which will be clearly calculated and displayed to you separately at checkout before you confirm your order. We reserve the right to adjust product pricing, run limited-time promotional campaigns, or terminate discount offers at any time without prior notice, and the price applied to your order will be the exact amount displayed on the checkout page at the moment you submit your payment.

Every order you submit on our website constitutes a formal purchase offer sent to us. We will send you an automated order confirmation email immediately after we receive your payment receipt, but this automated receipt does not represent formal acceptance of your purchase agreement. We reserve the full right to verify order details, confirm product inventory status, and reject or cancel any submitted order for legitimate reasons including but not limited to product stock shortages, obvious pricing errors on our platform, suspected fraudulent payment activities, unshippable destination addresses, or past violation records of these Terms from your account. If we cancel your confirmed order after payment has been processed, we will issue a full refund of your paid amount to your original payment method within 5 working days, and notify you of the cancellation reason via your registered email address.

3. Payment Terms

You agree that all payments for your orders on our platform will be processed via the official, PCI-DSS compliant third-party payment gateways we cooperate with. We do not store full sensitive payment card data such as complete credit card numbers, CVV security codes or bank account full numbers on our local servers, to ensure maximum security of your financial information. You confirm that the payment method you use to complete checkout is legally valid, and you hold full authorization to use that payment method to cover the total order amount.

If you encounter unauthorized transaction records under your payment account linked to our platform, you must notify both your payment card issuer and our customer support team immediately. We will fully cooperate with the official fraud investigation process, but we will not be liable for any unauthorized transactions that occur due to your failure to keep your payment credential information confidential.

We strictly prohibit any actions that involve malicious payment chargeback abuse, including but not limited to filing false payment dispute claims with your bank for orders that have been confirmed as successfully delivered by courier tracking records, submitting chargeback requests for products that you have already received and kept, or repeatedly initiating unfounded payment disputes to avoid fulfilling your payment obligations. If we determine you have engaged in chargeback abuse, we reserve the right to permanently restrict your access to our website, suspend all your existing account privileges, and submit all relevant evidence of your abusive behavior to applicable local legal authorities and financial regulatory bodies to protect our legitimate business rights.

4. User Conduct and Prohibited Activities

When you access and use our www.pettsmuebleriamex.com platform, you agree that you will not engage in any of the following prohibited activities:

• Modify, decompile, reverse engineer, disassemble, or attempt to extract the source code of our website platform, our proprietary ordering system, or any related software components.
• Upload, transmit, or distribute any malicious software, computer virus, harmful code, or automated bot scripts that may disrupt, damage, or overburden the normal operation of our website, interfere with other users’ normal browsing and checkout experience, or steal our platform data and user information.
• Copy, reproduce, distribute, publicly display, or commercially use any content on our website without our explicit written authorization, including but not limited to all product photos, descriptive text content, brand logos, website interface designs, layout structures, and original marketing copy.
• Post, submit or transmit any unlawful, defamatory, obscene, threatening, harassing, hateful, or otherwise offensive content via our website comment sections, product review areas, contact form messages, or any other interactive features on our platform.
• Make false, malicious, or misleading product reviews that contain deliberately deceptive information to damage our brand reputation, or manipulate our product rating scores through collusive paid review arrangements.
• Create multiple fake user accounts using false identity information to exploit promotional offers, abuse discount codes, manipulate inventory levels, or bypass platform usage restrictions we implement.
• Harvest, scrape, collect, or aggregate the personal information of other website users, or our internal business data, through unauthorized automated crawling tools or manual improper collection methods.

Any confirmed violation of the above prohibited activity clauses will lead to immediate suspension or permanent termination of your account access, and we reserve the right to pursue full legal compensation for any economic loss, brand reputation damage, or operation disruption caused by your improper actions.

5. Intellectual Property Rights

All content and assets published on www.pettsmuebleriamex.com, including but not limited to the PETTS MUEBLERÍA brand logo, all product design sketches, website original text descriptions, graphic visual assets, video demonstration content, page layout designs, platform software codes, and all intellectual property related to our custom home organization product lines, are the exclusive intellectual property of PETTS MUEBLERÍA, S.A. DE C.V. and are protected by applicable Mexican copyright, trademark, patent and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable personal license to access, browse, and use our website for your personal, non-commercial shopping purposes only. You are not permitted to use our brand name, registered trademarks, or any of our protected intellectual property assets for any commercial advertising, resale business activities, or unauthorized promotional applications without our prior written approval. Nothing in these Terms shall be interpreted as granting you any ownership or full commercial usage rights over our intellectual property assets.

If you believe that any content displayed on our website infringes your personal or organizational intellectual property rights, you may send a formal notification with your contact information, detailed description of the infringed content, and supporting ownership evidence to our official contact email address, and our team will review your submission and take appropriate corrective actions within 10 business days.

6. Limitation of Liability and Disclaimers

Our website and all home organization products sold on our platform are provided to you on an “as is” and “as available” basis, to the maximum extent permitted by applicable law. We make no express or implied warranties of any kind, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement of third party rights, except for the legally mandatory warranty scope for consumer goods under Mexican federal consumer protection regulations.

We do not guarantee that the operation of our website will be uninterrupted, error-free, or 100% free from unauthorized third party interference at all times. We will not be liable for any temporary website service downtime, system maintenance suspension, data transmission delay, or technical failures that are beyond our reasonable control. Under no circumstances shall PETTS MUEBLERÍA, S.A. DE C.V., our directors, employees, partners or agents be held liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or purchased products, including but not limited to lost profits, lost savings, data loss, or personal property damages that exceed the total amount you paid for the specific order that triggers the liability claim.

This limitation of liability clause applies regardless of whether we have been notified of the possibility of such potential damages, and remains fully enforceable even if any limited remedy outlined in these Terms is found to have failed its essential purpose. Some local jurisdictions do not allow the exclusion of implied warranties or limitation of incidental damages, so certain parts of this clause may not apply to you depending on your local legal requirements.

7. Modifications to Terms and Governing Law

We reserve the right to update, adjust or modify the clauses of these Terms of Service periodically to reflect changes in our business operation, new platform feature updates, or updated legal regulatory requirements. When we make material changes to these Terms, we will update the effective date at the top of this page, post the revised Terms on the corresponding section of our official website, and send a clear notification to all registered user accounts via your contact email. Your continued access to our website and placement of new orders after the revised Terms take effect will be regarded as your full acceptance of all updated provisions.

These Terms of Service are governed by and interpreted in accordance with the laws of the United Mexican States. Any disputes, controversies or claims arising out of or related to these Terms, your use of our website, or your purchased product transactions shall first be resolved through friendly bilateral negotiation between you and our support team. If the dispute cannot be resolved through negotiation within 30 days, all parties agree to submit the dispute to the exclusive jurisdiction of the competent courts located in the city of Puebla, Mexico.

8. Contact Information

If you have any questions, comments, or formal inquiries regarding any clause within these Terms of Service, you can reach our official legal and customer support team through the following contact details:

• Company Name: PETTS MUEBLERÍA, S.A. DE C.V.
• Website: www.pettsmuebleriamex.com
• Email Address: fluxk@pettsmuebleriamex.com
• Physical Address: Privada 18 A Sur 3302, Int. 2, Col. El Mirador, Puebla
• Contact Phone Number: +52 3318383561

Our team will respond to all your legitimate inquiries related to these Terms within 10 business days after we receive your formal submission. All section headings contained in these Terms are for organizational convenience only, and do not affect the legal interpretation of any corresponding clause. If any provision of these Terms is determined to be invalid, unenforceable or illegal by a competent judicial authority, the remaining valid provisions shall remain in full force and effect, and continue to be legally binding on both parties. The failure of our team to exercise or enforce any right or provision outlined in these Terms shall not constitute a formal waiver of that right or provision.